Legal

Privacy Policy

This policy explains what information ZapAGI collects, how we use it, whom we share it with and how we protect it. It applies to zapagi.com and zapagi.ai.

Effective October 18, 2026

1. What we collect

Account information. When you create a ZapAGI Cloud account we collect your name, email address, company name and your chosen subdomain.

Billing information. Payments are processed by Stripe. Your card details go directly to Stripe and never touch our systems; we store only Stripe’s customer and subscription identifiers.

Technical information. Our servers keep standard logs, including IP addresses and request times, to operate and secure the service.

Support correspondence. If you contact us, we keep the messages you send so we can help you over time.

2. How we use it

We use this information to provide and maintain your service, to process billing, to answer support requests and to keep the platform secure. We do not use your information for advertising, and we do not sell it to anyone.

3. Disclosure to others

We share information only with the parties that make the service work: Stripe (payment processing), the infrastructure providers that host the platform, and email delivery services where needed for transactional mail. We may also disclose information when required by law or to protect our rights and the safety of our customers.

Your workspace content is yours: it runs on your dedicated virtual machine, and we do not read, mine or share it except to operate the service or when you ask us to.

4. How we protect it

All traffic to and from our services is encrypted in transit with TLS. Credentials and secrets are stored encrypted with keys held separately, passwords are hashed with a memory-hard algorithm (Argon2id), and administrative actions are recorded in audit logs. Access to production systems is limited to the people who operate them.

5. Retention and deletion

We keep account and billing records while your account is active, and afterwards for as long as we need them for accounting and legal obligations. You can ask us to access, correct or delete your personal information at any time by writing to [email protected]; we will respond and act on valid requests.

6. Changes to this policy

If we change this policy we will post the new version on this page with a new effective date. Material changes affecting how we handle your personal information will be announced before they take effect.