Support
Answers first,
a human when you need one
Billing questions, sign-in trouble, or a charge you do not recognize: the short answers are below, and every message to our support address reaches a person.
What is the ZAPAGI.AI charge on my statement?
Charges from ZapAGI Inc. are subscriptions to ZapAGI Cloud, our AI workspace platform. The statement descriptor reads ZAPAGI.AI. If a charge does not look familiar, email [email protected] with the date and the last four digits of the card, and we will trace it.
Where is my receipt?
Stripe emails a receipt from ZapAGI Inc. after every successful payment. Check your spam folder if it has not arrived within the hour. If it is still missing, contact us and we will resend it.
How do I cancel or change my plan?
Email [email protected] from your account address and we will process the change. Cancelling stops future renewals; your workspace stays available to the end of the period you already paid for.
I was charged in error. How do refunds work?
If a charge is wrong, duplicate, or you were billed after cancelling, contact us with the receipt number and we will make it right.
I can’t sign in to my workspace
Sign in at login.zapagi.ai with the email and password you chose at checkout. The sign-in page has a password reset link if you have lost yours. If the reset email does not arrive, contact us and we will sort the account.
Where do I check my workspace status?
Your dashboard shows the state of your infrastructure at your-subdomain.zapagi.ai. The public API health check lives at api.zapagi.ai/health.
What is ZapAGI Cloud?
ZapAGI Cloud is our AI workspace platform: agents, applications and infrastructure in one place. See it at zapagi.ai. ZapAGI also delivers audits, engineering and consulting — see our services.
Where are the terms and the privacy policy?
The terms of service and the privacy policy are on this site. Questions about either: [email protected].
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